Capabilities to be assessed
Assessment of the following capabilities is particularly suited to most case study activities:
- Communicate effectively – case study activities allow candidates to demonstrate their ability to communicate ideas or information in a clear, succinct and persuasive way. They can be based on either written or verbal communication skills depending on how the findings are presented. Behaviours you are looking for may include: communicating in plain language and tailoring communications to the audience, analysing and interpreting information and communicating this in the format required (verbal or written) and using written or verbal communication in a way that is clear, logical and persuasive
- Deliver results – there is potential for case studies, particularly for senior roles, to draw out the capability of achieving results through the efficient use of resources and a commitment to quality outcomes. Behaviours that you may be looking for include: encouraging or creating a culture of achievement where effective budgeting and achieving outcomes are highly valued, progressing organisational outcomes and using resources effectively
- Plan and prioritise – case study activities can be used to assess candidates’ approach to planning to achieve outcomes while dealing flexibly with changing circumstances. Behaviours that you may be looking for include: planning business goals and thinking about contingency provisions, having plans in place to monitor progress of initiatives while considering the need to make adjustments, and evaluating achievements
- Think and solve problems – being able to think, analyse and consider the broader context to develop practical solutions is a key part of case study activities. Behaviours that you may be looking for include: analysing information and drawing conclusions based on the evidence available, exploring possibilities or opportunities and weighing up alternatives, and taking account of the business context when choosing options
Case study activities can be designed to focus on people management capabilities when these are needed for the role. Capabilities that are usefully assessed in these circumstances include:
- Optimise business outcomes – case study activities designed with people management in mind are good for assessing candidates’ ability to manage resources effectively and apply sound workforce planning principles. Behaviours that you may be looking for include: developing workforce plans that are aligned with organisational outcomes and planning workforce needs to achieve these outcomes.
Note that decisions about the content of the activity should be based on the capabilities to be assessed. There may be additional capabilities that can be covered or some that are listed which may not apply in certain circumstances. In addition, the example of behaviours that you may be looking for should be contextualised to the role and agency setting.
For example, the Value diversity and inclusion capability can be used in case studies to assess candidates’ initiative in seeking out stakeholder views and opinions and considering these views and the impact on their work. Behaviours you are looking for may include: development of project plans that involve stakeholder consultation, approaches to dealing with differing stakeholder views.