Enquiries & Complaints
The role of the Public Service Commission
The Public Service Commission is responsible for leading the design and implementation of workforce management strategies for the NSW public sector. Find out more about the role of the Commissioner and the role of the Commission.
To access the full range of workforce information go to the Employment Portal.
Enquiries about workforce management can be directed to: email@example.com.
Individual enquiries and complaints
The Public Service Commission does not provide individual employment advice nor does it review decisions made by employing agencies.
In addition, the Public Service Commissioner does not have a general complaints-handling function.
The following table has been developed to help direct you to the agency best able to deal with your enquiry or complaint where it does not fall within the responsibilities of the Public Service Commission or Commissioner.
Matters to which the Public Service Commissioner can respond
While the Government Sector Employment Act 2013 (GSE Act) does not give the Public Service Commissioner specific complaint-handling powers, the GSE Act does enable the Commissioner to:
- conduct an inquiry (or appoint someone else to conduct an inquiry) into any matter relating to the administration or management of the agency
- require a government sector agency head to provide a report on matters relating to the employees or the employment policies and practices of the agency
- issue directions to ensure compliance with the GSE Act, regulations or rules.
The Commissioner has discretion to determine whether a complaint warrants the exercise of such powers.
Please see the Guideline: Inquiries into the administration and management of government sector agencies for further information on inquiries under the GSE Act by the Commissioner or a person appointed by the Commissioner.
Complaints about PSC staff
If you have a complaint about a decision made by a PSC employee or the conduct of a PSC employee (including about the quality of service provided, or any policies, procedures and practices of the PSC) please refer to the Complaints Policy Procedure.