Important Information about the PSC’s approach to handling complaints
Please note that the Commissioner and the PSC do not have a general power or function of investigating complaints about NSW public sector agencies, or how agencies deliver their services or perform their functions.
You should raise any complaint directly with the NSW public sector agency concerned, or with an oversight or enforcement body (for example, an investigating authority) where the matter is within that body’s jurisdiction. Please see the table below for more guidance.
If the PSC receives a complaint concerning another NSW public sector agency, the PSC will usually only be able to advise you to raise that matter with that agency, or with an oversight body.
The PSC may also be required by law to refer the complaint directly to the agency or to an oversight body in some cases (for example, in regard to allegations of corrupt conduct by any public authority or public official, or public interest disclosures about another agency).
The Commissioner has a specific power to conduct an inquiry into the administration or management of a government sector agency. However, the Commissioner has a discretion as to whether to conduct such an inquiry, in accordance with the applicable guidelines.