Pilot flexible work program
In 2016, the NSW Government committed to making all roles in the NSW Government Sector flexible based on the principle of ‘if not, why not’. In response to this commitment, we conducted a pilot with 837 employees across 14 different NSW Government work contexts.
The pilot evaluation report revealed teams could effect cultural change in as little as three months, while either maintaining or improving individual, team and customer outcomes. The experience of flexibility improved in all pilots, and each participating team made the trial business as usual practice.