Leading implementation of flexible working

After extensive consultation with the NSW public sector, the Make Flexibility Count framework was submitted to Cabinet for approval in May 2017, and all clusters agreed to fund the PSC to lead a program of work to build tools and support progress from their budgets for a total of $2.5m over three years. The focus of the framework is to support the public sector’s policy commitment to implement flexible working on an ‘if not, why not’ basis by the end of 2019.

Working with the public sector via an implementation committee, the PSC has developed a full program of toolkits, advice and guides to support this implementation. On this page you will find information about the work released to date, and what’s coming next. The implementation committee meets on a quarterly basis and is made up of representatives from across the sector and is responsible for providing strategic advice, support and governance to the implementation of flexible working.

The PSC Flexible Working Change Playbook

We have created a playbook to help you customise a change plan for your agency, to embed flexible working. It's based around 5 key areas that we've identified typically need to change:

  • Culture & Mindsets
  • Skills & Experience
  • Communications & Awareness
  • Workforce Management
  • Technology & Systems

The PSC recently developed these 5 change management guides for flexible working, to be used in conjunction with a Flexibility Implementation Tracker (FIT). The guides were developed as a playbook for flexible working change leaders to drive the implementation of flexible working in their agencies. The FIT is an agency self-assessment tool to indicate how thoroughly the agency has implemented flexible working (ad hoc, consolidated, embedded) across each of the 5 behaviour and practice areas contained in the guides.

Flexible Working Playbook website

To create a custom-designed playbook that matches your agency’s FIT score, or to take a summarised version of the FIT.

Checkout the Flex Playbook website

To access the full versions of the playbooks in PDF, use the 6 links below.

Policy Guidance

This policy guidance and supporting documents have been written to assist government sector agencies in their implementation of flexible working, and were developed by a cross-cluster working group in 2018. Agencies may use this guidance (and examples) to consider current practice, and adapt it to their business context and industrial arrangements. These documents will be reviewed and updated as required in line with the flexible working program of initiatives/program of work, and as flexible working continues to be embedded across the NSW government sector by 2018. Full policy guidance and an example policy

Flexible working dashboard

The Flexible Working Dashboard App contains 2018 People Matter Employee Survey and workforce profile data. It will enable your agencies to more deeply analyse flexible work use, satisfaction and manager support in your agencies by a range of demographic or geographic factors, and to benchmark some of these scores against other agencies in your cluster, sector, and of a similar size. For the first time, agencies will be able to see correlational data between the employee survey and workforce profile data sets; specifically, the relationship between flexible working use and satisfaction, and paid unscheduled absence.

In the first half of 2019, this app will also be updated to include the results of the Flex Implementation Tracker (FIT) which was endorsed by the sector-wide flexible working implementation committee for launch in February. Similar to the employee data, the FIT will help agencies to compare the progress they have made in implementing flexible working relative to their peers, cluster and sector.

Both the employee and agency data will form the basis of the reporting that the Public Service Commission will continue to do to the Secretaries Board and Premier’s Implementation Unit on progress in this policy commitment.
Please contact us if you need any further information about using or accessing the dashboard by emailing flexible.working@psc.nsw.gov.au or calling us on 9272 6072.

Pulse Survey

Two pulse surveys have been created to assist agencies in collecting additional data that may be needed to bolster their implementation of flexible working or assist in the completion of the Flex Implementation Tracker (FIT).

Pulse Survey v1

This survey has been designed as a means for your agency to monitor the progress of key flexible working perceptions and attitudes, and as a source of interim data between People Matter Employee Surveys. It is also a way that your agency can reassure employees they are tracking progress in this policy commitment.

It can also be deployed by your agency’s HR teams to flexible working pilot sites to test delivery, responses or data management issues.

To use this survey please open the below link and carefully read the instructions and business rules the PSC recommends.

The PSC requests that results are provided as .csv to flexible.working@psc.nsw.gov.au to allow comparison. The PSC will then aggregate data collected in its Flexible Working Dashboard app for your agency to use as a reference point.

Pulse Survey v2

This pulse survey has been designed to assist your agency to answer specific questions contained in the Flexibility Implementation Tracker (FIT), which your agency will need to complete at least twice. These questions relate to perceptions of their use and access to flexible work by role type and seniority.

It can also be deployed by your agency’s HR teams to flexible working pilot sites to test delivery, responses or data management issues.

To use this survey please open the below link and carefully read the instructions and business rules the PSC recommends

The PSC requests that results are provided as .csv to flexible.working@psc.nsw.gov.au to allow comparison. The PSC will then aggregate data collected in its Flexible Working Dashboard app for your agency to use as a reference point.

Comms toolkit

We’ve developed an integrated communication and information campaign to increase awareness and understanding of flexible working principles and practices.

The campaign is a whole of government sector communications approach and provides a range of material including key messaging, branding, collateral and an implementation plan, which can be adapted to suit the needs of each cluster or agency.

The whole of government communications strategy and toolkit is for Communications managers and change leaders. The toolkit contains the strategy itself, key messaging, and artwork, including email banners, the flex icons and the statement – great ways to get flexible working in the spotlight at your agency.

Request the Communications Toolkit