Visit our COVID-19 page for help and information on flexible working, workforce mobility, and employing people for COVID-19-related roles.

Helping your team design a new normal: Build back better toolkit

Section Menu
In this section

As we gradually return to our workplaces, as either a home/office hybrid, or some other combination, we now have an unprecedented opportunity to consider:

  • how we worked over this period
  • what we learned (about our work, our teams and ourselves)
  • what we might want to change permanently, and what we might need to keep improving

We have developed a workshop for you to run with your team that structures this discussion to make the most of lessons learned, but keep a focus on delivering outcomes. Whatever pace or pattern your workforce returns to the workplace in, and however they do that, having this discussion is a great opportunity for teams to design their ‘new normal’ way of working. Our expectations of flexibility have changed permanently, but our focus on outcomes has not - this workshop helps you and your team find the balance.

Produced as a toolkit, it contains a series of simple templates to structure a discussion and devise a plan, as a team. It will help you plan and set up the workshop and gives you all you need to prompt useful discussion and form a plan in it, as well as a slide deck if you want to use that in support. The structure also allows business partners/HR to facilitate this workshop for managers and their team.

It will give you the opportunity to discuss with your team how they have been working over the period of COVID-19 restrictions, and to decide how they can work in the future in a way to support the organisation and team, yet maintain some of the current flexibility and productivity experienced over COVID-19. From a team’s perspective, it will build a shared sense of ownership, responsibility and accountability by co-designing their ‘new normal’, and the opportunity to re-think where, when, how and by whom the team’s outcomes are achieved.

If you have any questions about the toolkit and running the 'Helping your team design a new normal: Build Back Better workshop' please email the flexible working team at