A NSW Government website
Public Service Commission

Cultural capability guide

All employees in the NSW public sector have a responsibility to create inclusive and respectful workplaces. The guide aims to expand your knowledge about cultural capability and inclusivity across the employee lifecycle stages for Aboriginal and Torres Strait Islander public sector employees. Each stage provides practical guidance, insights and resources to support you in shaping an inclusive employee experience for Aboriginal and Torres Strait Islander people. 

The guide considers cultural capability and inclusivity within all aspects of the employee lifecycle.

Download a full version of the Cultural Capability Guide

Aboriginal employment strategy

This guide is a key initiative listed in our Aboriginal Employment Strategy 2022 – 2025 and follows the guiding principles of that strategy. Check out the strategy for further important initiatives and activities. 

Read our Aboriginal Employment Strategy

Support for Aboriginal Staff

Racism in the workplace can be distressing for Aboriginal employees. Support services available for Aboriginal employees include:

  • Link Up 02 7227 1443
    • NSW Aboriginal referral and counselling service for Aboriginal people affected by past government policies
  • Healing Foundation call 02 6272 7500
    • National support service supporting Aboriginal people and communities affected by trauma
  • Gayaa Dhuwi (Proud Spirit) Australia call 02 6189 0621
    • National Aboriginal and Torres Strait Islander wellbeing and mental health care support services
  • Beyond Blue call 1300 224 636
    • Social and emotional wellbeing support resources for Aboriginal and Torres Strait Islanders
  • Aboriginal Lifeline 13YARN on 139276
  • Your employee assistance program (EAP)


We would like to express our sincere gratitude and acknowledge Aboriginal and Torres Strait Islander employees and Coalition of Aboriginal and Torres Strait Islander Peak Organisations for sharing their lived experiences and insights with us to inform and contribute to this guide. The voices of people with lived experience have been key in developing this guide.

Aboriginal Workforce Inclusion Practitioners

We would like to acknowledge the many Aboriginal workforce inclusion practitioners that have paved the way and our Aboriginal Workforce Inclusion Champions Network for sharing their insights and practice to contribute to this guide and ongoing work across the sector. 


We acknowledge the University of Technology Sydney Jumbunna Institute for their assistance in the early development of this guide, including by conducting focus group sessions with Aboriginal and Torres Strait Islander employees and Coalition of Aboriginal and Torres Strait Islander Peak Organisations.

WIRIIYN Communications & Media

We acknowledge WIRIIYN Communications & Media for producing videos and images of participants, including Aboriginal and Torres Strait employees in the NSW public sector.

We advise this resource may contain images or names of deceased persons in audio recordings or historical content.