People Matter Employee Survey 2012

The 2012 People Matter Employee Survey was the first of its kind in the NSW public sector. It was open from 16 July to 10 August 2012. More than 60,000 people (around 16% of the workforce) participated in the survey.

Some of the main findings from the survey were:

  • 94 percent of employees feel their workgroup strives to achieve customer/client satisfaction (page 21)
  • 96 percent of employees believe they have the skills to do their job effectively (page 34)
  • An engagement index of 61* percent for the NSW public sector which compares well with that of the UK Civil Service 56 percent (page 10)
  • 74 percent of employees are satisfied with their job (page 14) and 86 percent are proud to work for the NSW public sector (page 34), although only 51 percent felt their job was secure (page 14)
  • Almost half (48 percent) of respondents reported witnessing bullying at work in the last 12 months with 29 percent personally experiencing bullying at work in the last 12 months. Of those, who experienced bullying, 21 percent submitted a formal complaint (Page 24)
  • 50 percent of employees feel the NSW public sector is innovative while 68 percent feel encouraged to be innovative in their work (page 36)
  • Most employees agree the equal employment opportunity (EEO) exists in the workplace and that their employer is committed to workforce diversity (page 26)
  • Less than half of employees hold positive perceptions about communication from senior managers (page 28)
  • *NOTE: Australian Survey Research, the company that conducted the analysis of the People Matter Survey and generated the Engagement Index has advised the Public Service Commission of an error in the calculation and reporting of the Engagement Index since publication of this report. The correct Engagement Index for NSW public sector in 2012 in 61%.

See Main Findings Report

Cover of the People Matter Employee Survey 2012 Main Findings ReportEmployee Survey Main Findings Report 



See results by cluster



The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands.