Introduction to difficult discussions
A fundamental skill for allemployees is to have ‘difficultdiscussions’ in ways that areconstructive and productive forall those involved.
Recent reports into the NSW government sector foundthere was much interest in having:
- Better training for managers in how to have difficult conversations with staff (Schott Report)
- Better support from agencies for employees when they have difficult discussions (Schott Report and Ethics Stocktake)
- Better communication between senior managers and employees (2012 People Matter Survey)
- Stronger ‘open speak up’ cultures, systems and practices in NSW agencies (Ethics Stocktake).
For details see: