Introduction to difficult discussions

A fundamental skill for allemployees is to have ‘difficultdiscussions’ in ways that areconstructive and productive forall those involved.

Recent reports into the NSW government sector foundthere was much interest in having:

  • Better training for managers in how to have difficult conversations with staff (Schott Report)
  • Better support from agencies for employees when they have difficult discussions (Schott Report and Ethics Stocktake)
  • Better communication between senior managers and employees (2012 People Matter Survey)
  • Stronger ‘open speak up’ cultures, systems and practices in NSW agencies (Ethics Stocktake).

For details see: