Introduction to difficult decisions

Every day NSW governmentsector employees make difficultdecisions that take intoaccount government policies,agency business priorities,resource availability, employeerequirements, stakeholderinterests and/or customer needs.

This guide has been designed to assist governmentsector employees to make two common types ofdifficult decisions ethically:

  • Where there is a clearly defined objective and choice of actions, but disagreement about which to choose
  • Where there are multiple, apparently conflicting, objectives, and uncertainty about how to achieve those objectives.

This guide provides simple, practical decision-makingtools for these two situations:

  • The Decision Process Tool – for use when there is clarity about the objective to be achieved, but disagreement about the means to meet that objective
  • The Complex Decisions Tool – for use when there is uncertainty about the objective or objectives to be achieved.

These tools are designed so they:

  • Will assist all employees to make better, ethically informed decisions that are consistent with the Ethical framework for the government sector
  • Will help to articulate, defend and provide transparency for decisions
  • Can be tailored to meet specific circumstances
  • Can be used by individual decision-makers or by groups.

The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands.