Diversity and inclusion  in the NSW Public Sector:  A conversation

Diversity and inclusion in the NSW Public Sector: A conversation

The NSW Public Service Commission (PSC) Advisory Board commissioned research on what diversity and inclusion means for the NSW public sector and why it’s important. This paper presents the findings of that research by the PSC, supported by Nous Group.

Over the last few decades much has been written about the potential benefits that diverse workforces bring to organisations in being more innovative, productive and better able to understand their customer base. This business case perspective has become the popular narrative for diversity and inclusion practices. However, much of the literature is skewed towards corporate Australia.

To understand what diversity and inclusion means for the NSW public sector, we set about investigating our unique business case based on what our employees told us, the benefits of diversity and inclusion to our workforce, and the NSW community. We applied an evidence-based approach, which involved a literature review, consultation with around 150 NSW public sector employees, case studies of leading practice organisations and an analysis of our data. From this evidence base, a strong story emerged about what diversity and inclusion means in the NSW public sector and why it’s important.

Diversity is the seen and unseen characteristics which make each of us different. When applied to the workforce, this means reflecting the breadth of difference that exists within the NSW community. Inclusion is the act of enabling genuine participation and contribution, regardless of seen and unseen characteristics, which results in employees feeling safe to bring their whole selves to work.

Five key themes about diversity and inclusion emerged from our consultations:

  1. Diversity and inclusion is personal and can be challenging at times
  2. Everyone in the workforce can benefit from greater diversity and inclusion
  3. Progress will require genuine support starting from the top
  4. We deliver greater benefits for the people of NSW when each of us are able to contribute
  5. Everyone has a role in building a diverse and inclusive workplace

We are extremely grateful for the passion and honesty with which employees approached the consultation. It is their experiences that tell the story of diversity and inclusion in the NSW public sector. A video (see video to the right) has been developed to communicate this experience across the sector, with a version with audio descriptions available

There is still much more work to be done to ensure that the diversity of our workforce reflects the communities we serve. Initiatives aimed at increasing the participation of underrepresented groups will continue to be the focus of attention and funding.  However, increasing representation alone will not be reflected in better workforce, service and citizen outcomes. To achieve this, it is necessary to create workplaces where everyone has the ability to speak up, feel valued and respected and is able to make an equal contribution, leading to better innovation, decision making and outcomes.

 

Our Story

Diverse group of peole walking
Diversity and inclusion is personal and can be challenging at times

Managing diverse teams and learning to work with people who think differently to ourselves can take more time and effort at first.

Learn more about the Diversity and inclusion is personal and can be challenging at times

two school teachers talking
Everyone in the workforce can benefit from greater diversity and inclusion

Everyone is likely to have aspects of themselves that they leave ‘behind’ when entering the workplace and therefore everyone can benefit from inclusion.

Learn more about Everyone in the workforce can benefit from greater diversity and inclusion

public sector employee
Progress will require genuine support starting from the top

Progress requires senior leaders to role model inclusion, to set an example of behaviours that are acceptable and call out those that are not.

Learn more about Progress that will require genuine support starting from the top

Progress depends on all of us written on the ground
Everyone has a role in building a diverse and inclusive workplace

Responsibility for diversity and inclusion doesn’t lie solely with different employee groups, human resource professionals, or senior leaders – it lies with each and every one of us.

Learn more about Everyone has a role in building a diverse and inclusive workplace

Case Studies

Animated group of Australia Post employeesCase Study: Australia Post

Despite substantial changes in its operating environment, including increasing globalisation and digitisation, Australia Post has been ableto successfully transform and return a profit in 2016.

Find out more about the Case Study: Australia Post

Group of New Zealand police officersCase Study: New Zealand Police

New Zealand Police (NZP) works with the community to achieve its purpose of making people be safe and feel safe.

Find out more the Case Study: New Zealand Police

Service NSW employee - Sangeeta SaxenaService NSW

The NSW Public Service Commission (PSC) engaged with Service NSW to explore the role that diversity and inclusion plays in driving excellent customer and employee outcomes. We spoke with leaders, managers, staff and customers.

Find out more about Service NSW Case Studies

Diversity and Inclusion - A Conversation
Diversity and inclusion: A conversation
To understand what diversity and inclusion means for the NSW public sector, the NSW Public Service Commission Advisory Board led the development of Diversity and Inclusion in the NSW Public Sector: A conversation to produce more public sector evidence to support agencies to embrace diversity and inclusion.
Find out more...