GEN Frequently Asked Questions

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What is GEN?

The GEN (Government Employee Number) is a unique identifier for all NSW Government employees.

Who receives a GEN?

All NSW government employees will receive a GEN, including temporary employees and contingent labour.

Why do I need a GEN?

As your GEN is a unique identifier, it will provide you with the ability to log in to all the applications you have been given access to, through the Identity Hub, using single sign on. It is also designed to enable improved workforce management and analysis.

What is the Identity Hub?

The Identity Hub is a secure Identity and Access Management System (IDMS) for NSW government agencies and is managed by the Department of Finance, Services & Innovation (DFSI). It is a modern, secure and reliable environment to assure privacy and information protection.

The Identity Hub contains audit logs which shows who is accessing what information, when and from where.

The Identity Hub provides access to applications using a single sign-on process. That means, once you log in using your GEN, you will have access to all the applications you are authorised to use such as Taleo and JusticeLink. 

What are the benefits of GEN & Identity Hub?

The benefits of GEN and the Identity Hub include:

  • single sign-on access (no need to re-enter passwords) to an increasing number of applications through the NSW Identity Hub 
  • People Search, a corporate directory that lets you find, contact and connect with colleagues from across the sector
  • Email Broadcast, enables communication with employees within and across agencies, including sending targeted emails, surveys, newsletters and information to select audiences across the NSW government sector
  • self-service password reset
  • option for agencies to adopt single sign-on to their own applications
  • potential for a sector wide email address – @nsw.gov.au – retained when you move between agencies
  • ability for agencies to undertake longitudinal workforce analysis of employee mobility as well as improve evidence-based workforce management policy development
  • potential for work-related chat rooms and communities of interest.

When will I receive my GEN?

The GEN was introduced in 2015. You will have received an automated email from the NSW Identity Hub when your GEN was allocated containing your unique GEN and a temporary password. This will enable you to log in to the Identity Hub, the system that generates and stores your GEN, and confirm that your details are correct.

If you have not received your GEN, please contact your agency’s HR GEN Administrator

What characters make up my GEN?

All GENs contain eight characters. They start with a “G” then have two alpha and five numeric characters. With the exception of the “G” all characters are randomly assigned. GENs do not contain vowels or the letters “L” and “S”. Some examples of GENs include: GTH08118, GMP51081.

How will I be allocated my GEN?

The GEN is generated by the Identity Hub which collects only the personal information required to uniquely identify you – name, date of birth, gender and work email – along with limited information about your employment. GEN Administrators in every NSW government agency’s HR department allocate and manage the GEN and GEN related information for their employees.

Once your GEN is allocated, you automatically receive a welcome email with your GEN, a temporary password and instructions on how to log in. You will be able to log in, view the information held with your GEN, access applications and People Search.

If you don’t have a work email, you will need to contact your agency’s HR department to talk to a GEN Administrator who is able to provide you with your GEN and any GEN related information.

What do I do if I have more than one GEN?

Your GEN is a unique identifier. If you have more than one GEN, please contact your agency HR department to talk to a GEN Administrator or contact the PSC GEN team at GEN@psc.nsw.gov.au

I have logged in but cannot access or request any applications

You will be notified by your agency when an application required for your role is integrated with the Identity Hub. You can request access to an application through the managed access tab in the Identity Hub.

Why does my GEN data in the Identity Hub not contain my full public sector history?

Your start date within the Identity Hub should reflect the date you commenced with your current agency when the GEN was introduced. Roles you may have held prior to getting your GEN have not been collected and will not appear. Your employment history recorded in the Identity Hub does not impact on your length of service or entitlements. The record of your employment history is held by your agency’s HR department.

If you believe your agency start date is incorrect please contact your agency’s HR department.

What about my privacy?

Consideration of privacy legislation and information protection principles has been of paramount concern in the development and implementation of the GEN.

GEN and GEN related information will be securely kept in the Identity Hub in accordance with the NSW Government Digital Information Security Policy and recommended international standards for information security management. Authorised access will be password protected and auditable.

Because creating your GEN involves collecting some information about you, the Public Service Commission (PSC) has developed the Privacy Code of Practice & Management Arrangements for the Government Employee Number (GEN), in consultation with the NSW Privacy Commissioner. The Privacy Code of Practice was authorised by the Attorney General and published in the Gazette on 5 March 2015. The Privacy Code of Practice is designed to ensure the privacy and security of your information.

For more information on your privacy, including accessing a copy of the Privacy Code of Practice & Management Arrangements for the GEN, please see the Your Privacy page.

Will my GEN replace my existing employee number in my agency?

No. The GEN is a unique identifier that will be used in conjunction with your employee number in a payroll system. The PSC is not recommending that it replaces existing employee identity numbers.

Is the GEN going to have meaning like my old public service serial number?

No, the GEN will not contain meaning (such as gender, agency or start date).

Does my GEN change if I move jobs?

No. Your GEN will stay with you even if you transfer between agencies or leave and return to the government sector. For example if you move between agencies your GEN will move with you.

Do I need a GEN for my job application?

You do not need a GEN to complete and/or submit a NSW government job application.  However, if you do have a GEN, it is recommended that you include it in your application to assist with your on-boarding process.

If you require more information, please contact the PSC’s GEN team at GEN@psc.nsw.gov.au

Have the Unions been consulted about the GEN?

Yes. The Public Service Commission provided a presentation on the GEN to the Public Sector Union Consultative Forum meeting in June 2014 with a follow-up presentation covering privacy issues in November 2014. All the Unions, including those unable to attend the Forum, were given time to provide their feedback about the GEN.

Where can I get more information?

If you require any more information please visit the PSC's GEN website or contact the PSC’s GEN team on GEN@psc.nsw.gov.au.