Support Contacts

If you need assistance or have an enquiry relating to GEN or the Identity Hub, please take a moment to identify the correct point of contact below.

Public Sector employees

Contact points for any employee with technical or general enquiries

Technical Support

The Identity Hub is managed by the Department of Finance, Services & Innovation (DFSI). Technical support (for example not able to log in) is provided by the Identity Hub Service Desk, which is administered by Deloitte.

For login issues, including resetting your password, please see here.

Your password for the Identity Hub can also be reset as part of the self-service functionality or by contacting the GEN &the Identity Hub Service Desk. 

The Service Desk is available Monday to Friday from 8.30am to 5.30pm

GEN & the Identity Hub Service Desk

Phone Number: 1300 782 528
Email Address: EA_Support@deloitte.com.au
Login Issues & Password Resets:  https://portal.identityhub.nsw.gov.au/oamsso/Help.html or contact the Identity Hub Service Desk

When describing your service issue please also include your full name and GEN. Please note that responses to emails may take up to one business day.

General Enquiries

  • For enquiries regarding your GEN, contact your agency's GEN Admin
  • For other enquiries, contact the PSC GEN team
Email: GEN@psc.nsw.gov.au
Phone: (02) 9272 6075 (during business hours)

GEN Admins

Contact points for staff who administer GEN in their own agency

For all non-technical support and information, including assigning a GEN Admin role to agency HR professionals, contact the PSC GEN team

Email: GEN@psc.nsw.gov.au
Phone: (02) 9272 6075 (during business hours)