1. Who can apply for a NSW Public Service Recruitment Pool?

The Recruitment Pool is open to both external applicants who would like to gain entry to roles within NSW Government and existing employees seeking roles available across various agencies. Internal candidates looking for promotional opportunities or those already in these roles and seeking opportunities at grade in other Public Service agencies are encouraged to apply.

2. Can I apply for other roles if I am unsuccessful for a Recruitment Pool?

YES. If you are unsuccessful at any stage of the assessment and selection process for a NSW Public Service Recruitment Pool, you can still apply for any other role or recruitment pool in the Public Service. Being unsuccessful in this Recruitment Pool will have no bearing on subsequent applications.

3. Can I apply for other roles whilst I am included in a Recruitment Pool?

YES. You may apply for any other role at any time. If you accept an ongoing role outside of the Recruitment Pool, or no longer wish to be considered for a role from the Recruitment Pool, we request you advise us of your withdrawal from the Recruitment Pool by emailing Recruitmentpools@psc.nsw.gov.au.

4. Can I apply for more than one Recruitment Pool?

YES. Within your online application, you can select to apply for one or both advertised recruitment pools, eg. Administrative Officers Clerk Grade 3/4 and 5/6. You will undergo only one assessment and selection process whether you apply for one or both recruitment pools. If you are determined as meeting the standards for both roles, you will be placed in both recruitment pools.

5. How will I be assessed for multiple roles through one assessment process?

You will undertake the same assessments regardless of whether you have applied for one or both recruitment pools advertised in the one application. The assessments have been specifically designed to give you an opportunity to display the required behaviours for either, or both roles. However, you will only be evaluated against the specific requirements related to the role(s) for which you applied.

6. What happens if I require a reasonable adjustment during the assessment process?

Supporting the employment of people with disability is a key focus of the NSW Public Service. The online application form provides the opportunity to indicate if you identify as a person with disability and what arrangements would help you participate in the assessment process. If you identify a need for an adjustment to the assessment process due to disability or other reason you will be contacted by the recruitment team to discuss your needs.

If you identify as having a disability, this information will be used to ensure that the assessment and selection process is fair and inclusive.

If you require reasonable adjustment for a role you are offered, you can raise this requirement with the hiring manager when discussing the opportunity.

7. What information should I include in my application?

The online application form has been designed to capture all of your relevant information. Attachments are not accepted.

The application includes:

  • Response to questions regarding your experience and employment preferences
  • Response to targeted question(s) - max 300 words each 
  • Your experience such as:
    • Professional work history
    • Other relevant work experience (paid and unpaid)
    • Education and training qualifications
    • Professional certifications
  • Referee information

You may be required to provide evidence of qualifications and certifications at a later stage.

8. When will my referees be contacted?

The Agency/Department offering the role will make contact with you prior to contacting your referees. They will discuss the role with you to ensure you are interested, and ensure they have your most up to date and relevant referee information. 

9. What is the actual salary for the role?

The hiring manager from Agency/Department offering the role will be able to advise the relevant pay scale that applies to the role on offer.

10. How will I be matched to an available role?

The information gathered in your online application and subsequent assessments will be used to match your skills, experience, qualifications and employment preferences to the capabilities for roles that utilise the Recruitment Pools.

11. How will I be notified if I am being considered for a role?

The agencies hiring manager will contact you directly via your supplied email address or phone number to discuss the role and a possible ‘agency fit’ interview and/or other assessment.

12. Can I accept more than 1 offer during the 12 months?

YES. If you accept a temporary role you will continue to be listed in the Recruitment Pool and can be considered for other roles for the remainder of the 12-month period. You may voluntarily withdraw from the pool at any time by emailing us at Recruitmentpools@psc.nsw.gov.au.


If you accept a temporary role, you will still be considered as part of the Recruitment Pool for the remainder of the 12-month period. This means you could be considered for and offered additional temporary or ongoing roles (as per your employment preferences) within this period.

If you accept on ongoing role, you will no longer be considered for roles through the Recruitment Pool. However, if you leave that ongoing role within the 12-month period, you can request to be reactivated in the Recruitment Pool for the remainder of the 12-month period simply by emailing Recruitmentpools@psc.nsw.gov.au to notify us that you wish to again be available for opportunities. Advice will be required from the employing agency confirming the conclusion of your ongoing employment.

13. Can I decline an offer and still remain in the Recruitment Pool?

YES. You do not have to accept an opportunity offered to you through the Recruitment Pool. Choosing not to accept a role will not jeopardise future potential offers.

14.Can I opt out of the Recruitment Pool?

YES. You can withdraw from the Recruitment Pool at any time by emailing Recruitmentpools@psc.nsw.gov.au. You will receive confirmation of your exit from the pool once this has occurred.

15. Is there a probation period and will my performance be reviewed?

The agency offering employment through the Recruitment Pool will determine if the role will have a probation period.

Once you have remained in a role for a period of 6 months, your manager may be asked to complete a 6-month quality check. This will simply be checking that the assessment of your capabilities at the levels defined in the role description is reflected in your performance.

16. What happens at the end of the 12-month period in the Recruitment Pool?

At the end of the 12-month period, your placement in the Recruitment Pool will expire. By this time, many people will already have found employment in temporary or ongoing roles.

17. What data will be collected about me?

There are 3 stages in the process where data will be collected about candidates; these are identified in the table below.




1. Application for a Recruitment Pool

  • Work and educational experience
  • Response to questions within the application process
  • Profile information
  • Identification of having a disability or identifying as an Aboriginal and/or Torres Strait Islander

This information will be used by the Public Service Commission in the selection process to assist in determining whether your application will proceed to the next stage.

Identification information will be used to ensure any reasonable adjustments required in the assessment process can be made. In addition, this data will be de-identified when analysing and evaluating this Program.

Your data will not be used for any purpose other than as identified in this document. See also FAQ 18 and 19 below. We will contact you to seek your consent if there is a need to collect or use data not otherwise specified on this page.

2. Assessment and selection

  • Assessment results against each of the capabilities identified for the role
  • The Selection Panel Report
  • Candidate Assessment Report

Records the outcome of your overall performance in the assessment and selection process and will be used by the Public Service Commission to decide if you are to be placed in a Recruitment Pool.

3. Placement in a Recruitment Pool

  • Profile information
  • Work and educational experience
  • Responses within the online application form e.g. employment preferences
  • Assessment results against each of the capabilities identified for the role
  • Candidate Assessment Report
  • The Selection Panel Report
  • Reference Check information – Reference checks will only be included where you have been previously informed and your referees have been contacted and their reports are available
  • Information on any roles undertaken as a result of being in a Recruitment Pool

This information will be available to the Public Service Commission (PSC) and authorised NSW Public Service agency employees for the purposes of searching the Recruitment Pool for candidates to fill vacancies. (See below question for information about authorised employees).

Information about filled roles will be used as part of the evaluation of this Program. This information will be de-identified in the analysis.

18. Who can see the data and what can they see?

As the Recruitment Pool program is being run by the Public Service Commission (PSC), the PSC will collect and hold the information you provide throughout the application and assessment and selection process. Your information will be stored securely. You can find out more about the Public Service Commission at www.psc.nsw.gov.au. It's address is Level 14, 4-6 Bligh Street, Sydney NSW 2000. Provision of information by you is voluntary, however, failure to provide required information may mean that you cannot continue in the selection process.

If you are placed in a NSW Public Service Recruitment Pool, the PSC will make regular contact with you during the 12-month period. You can withdraw from the selection process or from the Recruitment Pool at any time by emailing Recruitmentpools@psc.nsw.gov.au.

Only those authorised to access the Recruitment Pool will be able to see your information. This will include selected Human Resources personnel in NSW Public Service agencies responsible for recruitment and the NSW Public Service Recruitment Pool Team within the Public Service Commission (PSC). Your information may also be shared with hiring managers in NSW Public Service agencies to assist in matching you to an available role.

19. What data will be collected for Program evaluation purposes?

An evaluation of the NSW Public Service Recruitment Pool program will be undertaken to identify what worked well and what needs additional development. As such, we will be asking candidates for feedback about their experience at various stages of the process through short surveys. Responses to the surveys will be anonymous.

In addition, we will ask hiring managers to complete information about employees hired through the Recruitment Pool to inform a quality check. If hired, you may also be asked to complete a self-assessment to get your view on how you are going. The information from this quality check and self-assessment will be returned to the PSC for analysis and will be de-identified. These quality checks are for the evaluation of the Program and information analysed will remain confidential and anonymous.

The PSC will contact you and seek your consent if there is a need to collect other data not otherwise specified in this document.

20. What happens if I miss out?

We anticipate establishing recruitment pools for various types of roles throughout the year. You will be able to apply for Recruitment Pools of interest as advertising commences.

Recruitment schedules will be released on the NSW Public Service Recruitment Pools home page when available, and we encourage you to Register your Interest in receiving information as it is released.

21. Who can I contact if I have questions?

For technical support with your online application, queries should be directed to I work for NSW Support by email at support@iworkfor.nsw.gov.au or phone 1800 562 679.

For queries relating to an advertised NSW Public Service Recruitment Pool, or information on how the Recruitment Pools work please email Recruitmentpools@psc.nsw.gov.au.

22. When can I apply for a NSW Public Service Recruitment Pool?

Applications for the Administrative Officers Clerk Grades 3/4 and 5/6 (or equivalent) Recruitment Pools are open from 5 October to 26 October 2017.

We anticipate recruitment pools for other types of roles will be established in the near future, and encourage you to Register your Interest in receiving information regarding recruitment schedules as it is released.

23. In which locations will roles be offered through the Recruitment Pools?

Employment offered by NSW Public Service agencies through the Administrative Officers Clerk Grade 3/4 and 5/6 (or equivalent) Recruitment Pools will be located within the Sydney Metropolitan Area.

Information about future recruitment pools will be released in the near future.