Management Clinic 1 Performance Foundations
Module 1:
Manager as Developer
- Introduction to program
- The business case for performance development
- Review of diagnostic insights, including strengths and areas for development
- Understanding and analysing performance
Module 2:
Performance Dynamics
- Opportunities and challenges of performance development
- Constructive vs non-constructive performance development
- Individual styles and preferences
- Individual and team dynamics
Module 3:
Core Techniques
- Examine core engagement techniques, and explore differences between performance coaching, directing and mentoring
- Introduction to new best practice frameworks, principles and tools
Management Clinic 2 Performance Development
Module 4:
Effective Performance Development Conversations
- Strengths-based development
- Identify strengths and development opportunities for individuals and teams
- Examine how capability develops
- Coaching for capability development and engagement
Module 5:
Resolving unsatisfactory performance
- Fundamentals of under-performance
- Approaches to manage and resolve unsatisfactory performance (individual and team)
- Strategies to deal with challenging conversations and reactions
Module 6:
Building a Performance Culture
- Defining a performance culture
- Emotional contagion; the neuro-psychology of individuals performance cultures
- Using neuroscience to optimise individual and team performance
- Harnessing opportunities to optimise a culture of performance
- Recognition strategies and motivation