Public Sector Management Program

The Public Sector Management Program is a post-graduate study course managed and delivered by the Queensland University of Technology. The Program is a flexible and dynamic study option catering specifically for mid-level managers in the modern Australian public service. Offered to both public sector and non-government organisation (NGO) staff, the program is specifically designed to develop management skills in the business of government and has evolved to meet the changing needs of the public sector and NGOs. It provides an engaging and relevant curriculum, delivered through a unique blend of work-based learning, workshops and a virtual learning environment. The program award is a Graduate Certificate in Business (Public Sector Management).


The program develops participants’ understanding of the role of the business of government and develops their management capacity to:

  • understand and effectively manage the business of government
  • think systemically in an ambiguous and contestable world
  • be accountable and be held to account
  • become reflective practitioners
  • manage relationships for customer and business outcomes
  • enable self and others for productivity and performance.

Course content

The PSM Program is designed in collaboration with the governments of Australia to meet the needs of the contemporary public sector. It consists of four core units, each with key module topics set within six cross-unit themes that develop 10 key personal attributes throughout the course curriculum.

  • Unit one: Managing within the Context of Government
    Unit one provides the ‘big picture’ of government and the context within which public sector managers operate. It develops an understanding of the institutional frameworks and conventions which guide practice and ensure sustainable democratic processes.
  • Unit two: Managing Self and Others
    Unit two provides insights into key individual and group behaviours, and offers skills for communicating with and managing people and teams.

  • Unit three: Managing Outwards in a Networked Government
    Unit three explores the variety of relationships that managers need to build across the public sector and outside it—with the private sector, with community and not-for-profit sector and with citizens and clients of government services.

  • Unit four: Managing Operations for Outcomes
    Unit four builds the overall operational capabilities of managers and provides them with highly effective and appropriate tools, processes and diagnostic capabilities to deliver and sustain the business of government.

Suited to

The PSM Program is a flexible and dynamic study option program aimed, for NSW public service, at high performing Grade 7/8 employees to Grade 11/12 employees.

2019 Dates

The closing date for nominations this year is August 5th 2019Detailed information is available via Queensland University (PDF 354 KB).


The four-unit course is delivered over 15 months and is focused around four intensive three to four-day workshops, minimising disruption to the workplace.


To be eligible for admission you must:

  • be sponsored by your employer; and
  • hold a completed recognised bachelor degree in any discipline with a minimum grade point average (GPA) of 4.5 (on QUT's 7-point scale); and/or
  • have a minimum 3 years full-time post-degree work experience consisting of 2 years minimum relevant professional work experience and 1 year minimum supervisory/management experience; and
  • provide a short CV demonstrating relevant work experience.

At the discretion of the Program Academic Coordinator, or nominee, you may be required to attend an interview and, if requested, sit the Graduate Management Admissions Test (GMAT). The GMAT is the worldwide standard in aptitude assessment for admission to postgraduate management programs, and you must achieve a minimum score of 550.

Alternative entry requirements

If you do not hold a bachelor degree, you may be still considered for entry. You must:

  • be sponsored by your employer; and
  • have a minimum of 7 years full-time work experience consisting of 6 years minimum equivalent professional work experience plus 1 year minimum full-time supervisory/management experience; and
    provide a short CV demonstrating relevant work experience

To discuss alternative entry requirements, please contact Queensland University of Technology (see contact details below).


There are assessments as part of the program.

Additional resources


Program costs are detailed on the Queensland University of Technology website. 

All costs for this program, are met by the agency. 

How to apply

Find out more or register your interest in attending the program.

Contact officer


The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands.