State of the Sector Agency Survey


The State of the NSW Public Sector Agency Survey (agency survey) is an annual collection with agencies assessing the level of implementation and maturity of a range of workforce management practices in their organisation. The employer perspective captured through the Agency survey complements the employee views from the People Matter Employee Survey.   

Agency survey 2015

In 2015 the Agency survey examined similar topics to 2014 including change management, communication, values, diversity, customer service and workforce planning. Innovation, productivity and collaboration were added in 2015 as these factors are important to achieving effective workforce management and enabling the successful delivery of business outcomes.

Agency survey main findings report

The agency survey main findings report examines the research findings across the whole of the NSW public sector. The report shows the extent that agencies have implemented workforce management practices, the level of maturity of these practices and comparisons with 2014, where available.

Overall, the results show improvements in both implementation and maturity against most topics since 2014. However, while implementation is relatively widespread, few agencies are at a mature level across the full range of practices. This shows there is scope for agencies to consider where they can improve their practices so they are better positioned to meet business objectives.

Who participated?

The agency survey was open during June 2015 and participation was compulsory for most NSW public sector departments and agencies. A total of 105 public sector agencies participated in the survey.

How will the results be used?

The survey assists departments, agencies and the Public Service Commission to better understand and work to improve the maturity of workforce management practices across the sector and the linkages between these practices and employee and customer perceptions. Key findings from the Agency survey are reported in To the next level: State of the NSW Public Sector Report 2015.

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