State of the NSW Public Sector 2016 Companion Reports
People Matter Survey Report 2016
The People Matter Employee Survey 2016 asks those currently working for the NSW government about experiences with their own work and working with their team, managers and the organisation. It provides an important opportunity for all employees to agree or disagree with a series of statements about their workplace. It is the source for content that refers to what ‘employees said’ noting this relates only to survey respondents. Most scores relate to a percentage agree. Read the report here
The NSW Workforce Profile
The NSW Workforce Profile is a comprehensive annual collection of data about the demographic characteristics and employment arrangements of all public sector employees. The survey is done jointly by the PSC and all public sector agencies. The resulting data appears throughout this report. View the NSW Workforce Profile here
The Customer Survey (coming soon)
The Customer survey is delivered by the NSW Customer Service Commissioner and supports the government’s focus on areas where customer service can be improved. It assesses how public services are performing against important components of the customer experience relating to employees, government sector values, processes and goals. It does this by measuring the satisfaction and expectations of individual consumers and business customers. It is the source for content referring to customer satisfaction.
The Agency Survey (coming soon)
The Agency survey provides an employer perspective on the extent to which specific workforce management and operational practices have been implemented and/or improved in specific agencies. It uses a ‘maturity’ self-assessment scale, and this report contains data from only those agencies self-assessing their progress or practices as ‘developed’ or ‘highly developed’. Survey data has been augmented by information from qualitative discussion groups, conducted for each cluster and attended by a cross-section of human resources and operational executives. The survey data and the focus groups are the sources for content in this report that refers to what agencies have said or reported.