The Commissioner would like to acknowledge the assistance of all those involved in creating this report, including:

The Public Service Commission Advisory Board – Peter Shergold AC (Chairperson), Martin Laverty, Paul McClintock AO, Maree O’Halloran AM, Katie Page and Blair Comley PSM – which has provided invaluable advice on the report.

The staff of the Public Service Commission who developed the report – led by Sonja Stewart, Jehangir Meher, Frances Parker, Scott Johnston and Carolyn Fitzmaurice.

ORIMA Research and the Office of the Customer Service Commissioner, which provided two data sources for this report: the Agency and Customer surveys.

The various departments and agencies that supported the Agency survey, the Reform review and the Workforce Profile collection.

Editor Group and Folk for their expertise in editing and designing the report.