Chapter 6: productivity and innovation
Chapter at a glance
The adoption of new
technologies for greater
workplace and service
delivery productivity is
across the public sector.
Employees feel they are
encouraged to be innovative
in their work (73%) but only
56% feel the sector as a whole
The population is growing
and ageing, and planning
is needed for a public sector
workforce of the future.
Agencies are taking early
steps to improve workforce
flexibility and mobility,
informed by the new GSE Act.
With almost half
of NSW budget
the NSW Government
has signalled more
management as a
Increased productivity in the NSW public sector will have
a positive impact on services to the community as well as
the economy generally. It is therefore a key performance
issue for public sector organisations.
A lot more can be done in public sector agencies to
develop a productivity policy agenda that helps drive
reform and build on existing strategies for performance,
efficiency, continuous improvement and management of
resources in a tight financial climate. A key to this work
is understanding the drivers of productivity and their
impact in individual agencies.
The Audit Office of NSW is examining performance reporting
for several areas of government activity to see if the
information is available to identify and assess changes
in their productivity. The capacity of agencies to track
and measure productivity and efficiency is being examined
and a report will be tabled in Parliament in early 2015.