Chapter 3: Capability
An agile, capable workforce is vital if the NSW public sector is to improve efficiency and provide high-quality services.
This chapter describes some of the key influences on the capability of the public sector workforce. It gives a brief overview of certain factors, including the knowledge, skills, abilities and experience of employees and the systems and networks that make it possible for them to deliver services in an organised and accountable way to the people of NSW.
Why capability matters
Focus on leadership skills
Case study: Developing the leaders of tomorrow
Addressing leadership capability in the executive group
Strengthening financial management expertise
Case study: Recruiting Aboriginal people to the NSW Police Force
Promoting workforce diversity
Improving workforce mobility
Expanding learning and development