Chapter 3: Capability

An agile, capable workforce is vital if the NSW public sector is to improve efficiency and provide high-quality services.

This chapter describes some of the key influences on the capability of the public sector workforce. It gives a brief overview of certain factors, including the knowledge, skills, abilities and experience of employees and the systems and networks that make it possible for them to deliver services in an organised and accountable way to the people of NSW. 

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Why capability matters

Focus on leadership skills

Our research

Case study: Developing the leaders of tomorrow

Addressing leadership capability in the executive group

Strengthening financial management expertise

Case study: Recruiting Aboriginal people to the NSW Police Force

Promoting workforce diversity


Improving workforce mobility

Expanding learning and development

Future actions

The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands.