People Matter Employee Survey


Open Friday 1 June - Monday 2 July 2018

PMES 2018 Logo


The online NSW People Matter Employee Survey will be open to all employees across the NSW Government sector from Friday 1 June 2018 to Monday 2 July 2018.

The survey provides an important opportunity for almost 400,000 employees to have a say about their workplace and to help make the public sector a better place to work.

The survey asks employees about experiences with their own work and working with their team, managers and the organisation. Participants are asked to be thoughtful, honest, and candid when they complete the survey.

The public sector includes a wide range of services relating to health, education, transport, justice, family support, finance, planning and environment, and many other areas. Employees provide services directly to the public or work behind the scenes in research, policy, programs, clergy, corporate, and more.

The survey is coordinated by the Public Service Commission working in collaboration with public sector departments and agencies.

Is the survey anonymous and confidential?

Yes. The survey is conducted by an independent research organisation and is 100% confidential.

The survey link is sent to employees by their organisation. Employee email addresses are not attached to their survey response. Responses cannot be traced back to individuals by employers or the Public Service Commission.

Individual results cannot be identified because of the way the views of employees are merged together. Views of employees are not reported individually. This ensures that all survey responses remain anonymous and confidential.

How will the results be used?

Public sector organisations receive reports that summarise responses from their employees. The results are used by organisations to identify areas of good practice and to make improvements where needed using the evidence from the survey.

The Public Service Commission uses the results to report on the overall performance of the public sector and to inform different types of sector-wide workforce management initiatives.

Most importantly, the results of the survey can be used throughout the sector by employees, managers, and work groups. The Public Service Commission encourages all employees and managers to engage with the results of the survey and think about how positive impact can be created at an individual, organisational, and systemic level to improve workplace practices.

What did employees say in the last survey

  • 85% agreed their work group strives to achieve customer/client satisfaction
  • 78% agreed that their work group works collaboratively to achieve its objectives
  • 70% feel that their manager communicates effectively with them
  • Only 47% agreed there was good co-operation between teams across their organisation
  • Only 39% said change is managed well in their organisation 

Frequently asked questions (FAQs)

To find out more about the 2018 People Matter Employee Survey, read the frequently asked questions.


We'll update this page regularly as we progress with the survey.