People Matter Employee Survey


PMES 2017 LogoThe online NSW People Matter Employee Survey was open to all staff across the NSW public sector in June 2017 for the whole month.

The survey provides an important opportunity for almost 400,000 employees to have a say about their workplace and to help make the public sector a better place to work.

The survey asks employees about experiences with their own work and working with their team, managers and the organisation. Participants are asked to be thoughtful, honest and candid when they complete the survey.

The public sector includes a wide range of services relating to health, education, transport, justice, family support, finance, planning and environment and many other areas. Employees provide services direct to the public or work behind the scenes in research, policy, programs, clerical, corporate or other types of jobs.

The survey is coordinated by the Public Service Commission working in collaboration with public sector departments and agencies.

Response rates and results 

Last Updated: 7 July 2017

Name Response rate (Per cent) Number of responses

NSW Public Sector

42.4 140,063


39.4 30,920

 Family and Community Services

41.6 6,354


93.2 6,747


35.6 48,839


81.3 4,583


41.9 17,068

 Planning and Environment

80.5 6,273

 Premier and Cabinet

86.8 756


45.8 12,427


83.8 1,353

 Separate Agencies

61.4 2,431

 Other Independent Agencies

42.8 308


Is the survey anonymous and confidential?

Yes, the survey is conducted by an independent research organisation.

The survey link is sent to employees by their organisation. Employee email addresses are not attached to their survey response. Responses cannot be traced back to individuals by employers or the Public Service Commission.

Individual results cannot be identified because of the way the views of employees are merged together, not reported individually. This ensures that all survey repsonses remain anonymous and confidential.

How will the results be used?

Public sector organisations will receive reports that summarise the response from their employees. The results are used by organisations to identify areas of good practice and to make improvements where needed using the evidence from the survey.

The Public Service Commission uses the results to report on the overall performance of the public sector and to inform different types of sector wide workforce management initiatives.

Most importantly, the results of the survey can be used throughout the sector by employees, managers and work groups. The Public Service Commission encourages all employees and managers to engage with the results of the survey and think about how change can be affected at an individual, organisational and systems level to improve workplace practices.

What did employees say in the last survey?

  • 85% agreed their workgroup strives to achieve customer/client satisfaction
  • 76% said that their job gave them a feeling of personal accomplishment
  • 69% feel that their manager communicates effectively with them
  • Only 48% agreed there was good co-operation between teams across their organisation
  • Only 41% said change is managed well in their organisation.

Frequently asked questions (FAQ's)

To find out more about the 2017 People Matter Employee Survey, read the frequently asked questions.


We'll update this space regularly as we progress with the survey