People Matter Employee Survey 2018


PMES 2018 LogoThe online NSW People Matter Employee Survey was open to all employees across the NSW public sector from Friday 1 June 2018 to Monday 2 July 2018.The survey provides an important opportunity for almost 400,000 employees to have a say about their workplace and to help make the public sector a better place to work.

The survey asks employees about experiences with their own work and working with their team, managers and the organisation. Participants are asked to be thoughtful, honest and candid when they complete the survey.

Responses from individual employees are confidential and strict rules are in place to safeguard privacy at every stage of the survey process.

The survey was coordinated by the Public Service Commission working in collaboration with public sector departments and agencies.

2018 Reports

The results for departments and agencies are now available. Click the cluster name in the table below to view the department and agency reports.

The 2018 People Matter Employee Survey Report: Main Findings for the NSW public sector contains detailed results at sector and cluster levels.

2018 Reports for departments and agencies

Name Response rate (Per cent) Number of responses
NSW Public Sector
50.7% 170,832

45.5% 35,880
Family & Community Services
65.7% 6,894
Finance, Services and Innovation
91.0% 8,481
45.7% 65,677
87.5% 5,238
37.4% 15,510
Planning & Environment
82.4% 6,680
Premier & Cabinet
100.4% 950
72.3% 19,869
93.9% 734

Independent Agencies
51.0% 4,919

Accessible version of the reports

If you require an accessible version of a report, please email

How will the results be used?

Public sector organisations receive reports that summarise responses from their employees. The results are used by organisations to identify areas of good practice and to make improvements where needed using the evidence from the survey.

The Public Service Commission uses the results to report on the overall performance of the public sector and to inform different types of sector-wide workforce management initiatives.

Most importantly, the results of the survey can be used throughout the sector by employees, managers, and work groups. The Public Service Commission encourages all employees and managers to engage with the results of the survey and think about how positive impact can be created at an individual, organisational, and systemic level to improve workplace practices.


The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands.