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Case studies and examples

Case Study: Coledale Community, Tamworth (Collaboration)
3 Oct 2017
In 2012 there was concern in the Tamworth community about crime levels within Coledale and their impact on the broader Tamworth area. These concerns were raised in the local media and culminated in a Town Hall community meeting attended by the NSW State Attorney General. Following this meeting DPC Tamworth convened a workshop to bring together NSW government agencies, Tamworth Regional Council, University of New England and NGOs from the community services sector to see how best to break the cycle of disadvantage.
Case Study: Ending HIV (Collaboration)
3 Oct 2017
There has been a strong history of collaboration between the NSW public sector, NGOs (Community), clinicians and research bodies since the beginning of the AIDS epidemic in the 1980s. This case study focuses on the recent collaboration between the sectors following the introduction of the NSW HIV Strategy 2012-15.
Case Study: Linker Network (Collaboration)
3 Oct 2017
In early 2015 the NSW Department of Family and Community Services embarked on a multi stakeholder co-design approach to design and test initiatives under the Safe Home for Life (SHFL) legislative reform. This process was facilitated by an external consultant skilled in co-design methodology, and focused on producing better outcomes for vulnerable children, young people and families across Western Sydney and Nepean Blue Mountains. Co-design or service re-design is firstly client-centred, and is a form of collaboration, which invites the people who have a stake in a particular product or service, process, system or communication to be actively involved in designing it.
Case Study: Service NSW (Diversity and Inclusion)
20 Sep 2018
The NSW Public Service Commission (PSC) engaged with Service NSW to explore the role that diversity and inclusion plays in driving excellent customer and employee outcomes. We spoke with leaders, managers, staff and customers.
Case Study: Australia Post (Diversity and Inclusion)
20 Sep 2018
In 2010, Australia Post launched ‘Future Ready’ to take the business into new, competitive and sustainable territory. As part of their program of work, organizational diversity and inclusion became a key feature: Australia Post had to be reflective of the community in order to meet their needs.
Case Study: New Zealand Police (Diversity and Inclusion)
20 Sep 2018
New Zealand Police (NZP) works with the community to achieve its purpose of making people be safe and feel safe. A crucial enabler of achieving this purpose has been a focus on bolstering diversity and inclusion within their workforce. NZP’s success in diversity and inclusion, particularly in regards to gender, was acknowledged at the 2016 Diversity Awards NZ where they won the Supreme Award (top prize).
Case Study: NSW Department of Premier and Cabinet (Flexible working)
26 Sep 2018
NSW Department of Premier and Cabinet used flexible work-space design to drive flexible working. As the NSW Department of Premier and Cabinet moved offices to 52 Martin Place, it used the design of new work-spaces and an update of systems as a way to refresh its culture and work practices.
Case Study: HealthShare NSW (Workplace culture)
3 Dec 2018
HealthShare NSW is a shared services organisation with more than 6,500 employees. It supports the delivery of NSW Health’s patient care through its linen service, payroll and financial services, procurement, food and patient support, and patient transport services. Its efforts to ensure its customers are at the centre of everything it does has resulted in year-on-year improvements in its customer satisfaction results – from 4.9 out of 10 in 2015 to 6.2 out of 10 in 2018.

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