If your employee needs to change the way they do their role, flexible working can be the solution. We start by considering the when, where, how and who work of the work, seeking solutions that maintain or improve service delivery for the people of NSW.

In some cases, this solution is relatively easy to find, but in other cases, a more intentional process of re-thinking, or redesigning the role might be needed. For example, if someone needs to reduce their hours, or do the work differently.

We’ve developed this to guide you through the steps you need to take if you and your employee find you need to redesign their role. You might find this guide useful if the flexibility they’re seeking:

Whatever your employee’s reason for needing a change to their role, the process remains basically the same. It could be because of caring responsibilities, preparing to retire, study or career transition commitments, or health reasons or a disability. This guide provides a process to support you both regardless of the context.

This guide focuses on your actions as a team leader in redesigning a role to help team members to balance their work outcomes, wellbeing and other responsibilities. Your role here is to:

  • help your employee clarify the work implications of needing to alter how and when their role is performed at both at a team and individual level
  • challenge yourself to identify different ways to arrange work within your team and discover new ways of working
  • work with them to co-design role design solutions that suit their individual circumstances, and business and team outcomes
  • identify and address any customer/client implications.

The emphasis is on trying to find ways to make it work or feasible alternatives, without sacrificing their career prospects, or generating unrealistic workloads for you or other colleagues. Use as many or as few of these resources as make sense for you and your employee.

The following process map demonstrates the typical process and the supporting resources we’ve developed in this guide.

This is a process map for the resources available in this guide. The process is divided into four phases. Discover: Understand the need for role design This phase includes tip sheet 1, 2 and 3. Delve: Explore the role and its business outcomes This phase includes tip sheet 4. Design: Redesign your role and set you up for success This phase includes the decision making tool and tip sheet 5. Deliver: Getting started and checking progress This phase includes tip sheet 6 and 7.

If it’s your own role that you need to redesign, use the Employee Role Redesign Guide instead.

Manager Role Redesign Guide

Download the PDF guide.

Request 'Role Design Decision Making Tool'

Use the tool to work through a simple role analysis process.